Stop flying blind on service calls.
Manufacturer tech support is slow. The technician knows less about your machine than you do. They ghost you mid-troubleshoot and your saw still won't run.
Saw Doctor watches your CNC saws around the clock, decodes every alarm into operator language, and hands you action steps to try before you pick up the phone. When you do call, you're 15 steps ahead.
Today
Y-axis drive fault — check cable behind cabinet
Cycle in progress — recipe MARMO-04 (3/8)
Vacuum pressure low — drift detected over 30 min
- critical501Drive on Y axis is faulting. Check the cable on the back of the cabinet.2 min ago
- warn1206Vacuum pressure below 0.4 bar — verify suction cup contact.11 min ago
Sound familiar?
On hold for ninety minutes.
And the technician who finally answers knows less about your machine than you do.
Asked to run a test.
You do it. They never call back. Three days pass. Your saw still won't run.
Flying blind.
Stone is sitting on the table. Customer is calling. Operator is shrugging. You have nothing to give them.
Saw Doctor changes the math.
Watching, twenty-four seven.
The agent sees every alarm, every cut, every parameter drift the moment it happens. No phone calls required to know what's wrong.
Decoded into your language.
F501 fault on AKD-P00607-NBCC-I000 becomes 'Drive on Y axis is faulting. Check the cable behind the cabinet.' Plus action steps to try first.
Fifteen steps ahead.
When you do call support, you walk in with a tested hypothesis, the part number, and the symptom timeline — not 'the saw won't work.'
Meet Dr. Saw.
The AI technician who picks up on the first ring. Tell Dr. Saw what your saw is doing — in your own words — and get back plain- English diagnosis, numbered action steps to try right now, and the parts you'll likely need.
No queue. No callback. No "have you tried turning it off and on again?" Dr. Saw has read every alarm code, every wiring diagram, and every parts manual for your machine. Available the moment you need it.
That's the Y-drive faulting. About 80% of the time it's a loose cable behind the cabinet — the J7 connector on the middle drive.
Try this:
- 1. Power down at the main disconnect
- 2. Open the rear cabinet panel
- 3. Find the middle drive (labeled
YA) - 4. Reseat
J7— push firmly, listen for the click - 5. Power up, run a dry cycle
If it still throws, the drive itself may be failing. Tell me the result and I'll line up the right replacement for your serial.
Every tool you need
to stop calling support.
Live monitoring
Agent reads every alarm, every cut, every parameter drift — the moment it happens. No polling, no waiting.
Talk to Dr. Saw
Conversational AI service tech. Describe what your saw is doing in your own words — get diagnosis, action steps, and the right part to order.
Plain-English decoding
1,377 alarm codes mapped into operator language. F501 isn't a code — it's 'check the cable behind the cabinet.'
Maintenance scheduler
Manufacturer PM intervals built in. Alerts before something is due. Log every PM and repair with cost.
Parts catalog
Buy direct from the suppliers your manufacturer buys from. Skip the markup. Skip the lead time.
Cost engine
Fill in your inputs once. Know your true cost-per-hour for every saw. See what each job actually cost you.
Daily morning report
Yesterday's cuts, alarms fired, estimated cost — in your inbox before you pour your coffee.
Phone alerts
Critical alarms text or call your phone the moment they fire. Acknowledge, snooze, or escalate from anywhere.
Three steps. Five minutes.
Connect
Install the agent on a shop PC in five minutes. No firewall changes, no holes punched in your network.
Watch
Dashboard from anywhere — your office, your truck, your couch. Alerts on your phone, reports in your inbox.
Act
Try the action steps before calling support. Schedule PM in advance. Order the right part the first time.
What you actually see.
One glance tells you which saws are healthy, which are misbehaving, and which need attention right now. Click any saw to drill into its alarm history, axis state, drive parameters, and production runs.
Today
Y-axis drive fault — check cable behind cabinet
Cycle in progress — recipe MARMO-04 (3/8)
Vacuum pressure low — drift detected over 30 min
- critical501Drive on Y axis is faulting. Check the cable on the back of the cabinet.2 min ago
- warn1206Vacuum pressure below 0.4 bar — verify suction cup contact.11 min ago
Stop flying blind.
Get Saw Doctor watching your shop's saws today. The agent installs in five minutes. The dashboard goes live the moment it sees its first heartbeat.
Have a question? Contact support.